Returns policy

Sleep Essence Returns Policy

The following sets out our returns policy in its entirety, please read carefully as it differs from product to product.

Consumer law

Under the Australian Consumer Law you are provided with automatic guarantees that the product is as described, fit for purpose, has no major faults and is of acceptable quality. All returns are accepted without charge under these guarantees.

Adjustable bed bases.

Adjustable bed bases are not sold on a trial basis

Lift up recliner chairs

Lift up recliner chains are not sold on a trial basis

Infra red sauna blankets

Infra red sauna blankets are not sold on a trial basis

Weighted blankets

Weighted blankets are not sold on a trial basis

Bed Linen

Bed Linen is sold on a 30 night trial basis

Pillows

Pillows are sold on a 30 night trial basis

Mattresses

Mattresses are sold on a 100 night trial basis.

Products sold on a trial basis

If for any reason you are not entirely happy with your purchase, you may return the item(s) together with your receipt to our warehouse for a full refund. Items must be complete, clean and without damage or stains to claim a refund. Mattresses may be difficult to return due to size and weight. We are able to collect these however there is a $300 charge.

Refunds can only be made to the original purchaser.